I received a payment failure or fraud warning when checking out.

If you received a message that your credit card was declined, or a fraud warning message, this means your card was declined by our processing system. We do not give details as to why your card was declined. It is recommended that you contact your credit card issuer or your banking institution as to why it was declined. We recommend that you not continue to try using your card as it will most likely continue to be declined.

If you would like for one of our agents to assist you in placing your order, please call Customer Care between the hours of Monday-Friday from 9:00 a.m. to 4:30 p.m. NZST at 0800 827 954.