6

Ordering & Payment

Last Update 10 months ago

Where do I enter in my coupon or promotional code? I received a payment failure or fraud warning when checking out. My credit card was declined, why does my card show a charge? Can I change or cancel my order? How can I check my order status?

Can I change or cancel my order?

Mel Watts

Last Update 10 months ago

Our ordering and fulfilment system is designed to process and ship orders as quickly as possible, Once your order has been fulfilled and shipped we are unable to edit or cancel your order.


You can check this by chatting with us using our chat system, or by calling our customer service team on 0800 827 954


For information about making a return or exchange, please visit our Returns & Exchanges page.

Was this article helpful?

0 out of 0 liked this article